Returns & Refunds

If your Wovenday bag isn't the right fit, we want to make returning it easy.

30-day returns

You have 30 days from the delivery date to return your item for a full refund. Items must be unused, in their original condition, and include the original packaging and dust bag.

How to start a return

Email contact@wovenday.com with your order number and the item you'd like to return. We'll send you return instructions within one business day.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card provider.

Exchanges

Want a different color or bag instead? Let us know in your return request and we'll help set up an exchange once your original item is on its way back to us.

Damaged or incorrect items

If your order arrives damaged or isn't what you ordered, contact us right away at contact@wovenday.com with a photo of the item, and we'll make it right at no extra cost to you.